What’s your return policy?

• Faulty Items – In the rare instance that your piece arrives with a production fault, we’re happy to offer a refund, exchange or credit note.

• Damaged Items - While every care is taken in packaging your order, we cannot take responsibility for damage during transit and suggest you opt for additional insurance if required.

• Custom & Worn Pieces – As every creation is unique, we’re unable to accept returns for custom orders, change of mind, sale items or items that have been worn.

• Timeframe – If something isn’t quite right, please reach out within 24 hours of receiving your order so that we can assist you.

• Shipping – Return postage is the responsibility of the buyer.

How will my purchase be shipped?

• Dispatch – Online orders are carefully packed and sent within 3 business days via Australia Post, with full tracking provided. Additional insurance can be purchased at checkout if desired.

• Within Australia – Shipping costs are based on the size, weight and packaging of each item.

• International Orders – Shipping rates, customs regulations, taxes and duties vary depending on your country. Please contact us for a personalised shipping estimate.

• Urgent Orders – If you need your piece urgently, please let us know. Express courier or local pick-up may be possible with prior arrangement.

How do I choose the right colour?

• Every hat, headpiece and headband on our website is photographed in natural light to show colours as accurately as possible.

• Please note that colours may vary slightly from what you view on your device depending on your screen settings.

• For the closest colour match, we recommend:

  • Selecting a paint chip from your local hardware store, or

  • Sending us a fabric swatch

• Both options will give us a clear reference to create your piece with confidence and care.

• Personal consultations are also available on request.